Day Out With Thomas booking information / Terms and Conditions
The event, all activities and the Troublesome Trucks rides are held at the QUEENSCLIFF STATION (20 Symonds St, Queenscliff) and the pre-booked train time departs from QUEENSCLIFF STATION for the journey to LAKERS SIDING and then returns to QUEENSCLIFF STATION.
There are no toilet facilities on our heritage carriages – toilets are available in the activity hall and on the platform. There are also two portaloos located at the far west end of the activity hall opposite Queenscliff Station and an emergency portaloo at located at the east end of the platform at Lakers Siding.
It is strongly recommended to arrive at least 1 hour prior to the pre-booked train time (2 hours for 3.30pm train), as the platform gates close 10 minutes prior to the train departure time and no entry is possible after this time under any circumstances.
Families arriving at the event less than 10 minutes prior to the pre-booked train time accept that their tickets will be moved to the next available train. If the event has or becomes sold out and we are unable to provide seats on a later train, a voucher for a trip from Queenscliff to Lakers Siding on the Heritage Service will be emailed within 1 week of the event – this voucher will be valid until September 2018. The event offers plenty of other activities to enjoy while waiting for the new train departure time.
On-line tickets are required to be presented (either printed or shown on a phone) on the event day at the white booking office tent located next to the main station building.
On days declared a ‘Total Fire Ban’ or considered to be extreme fire risk, Thomas’ Diesel Friends will provide the train ride and Troublesome Truck Rides. But of course Thomas and his other Steamy Friends will also be there and eager to have their photo taken with everyone!
Tickets will not be transferred or refunded due to: weather conditions on the event day; nonattendance in part or in whole; change of mind; if ticket holders miss their pre-booked train time; or the inability to provide a particular character or activity. Please also note that show bag contents may vary.