Day Out With Thomas booking information / Terms and Conditions
The event and all activities are held at the QUEENSCLIFF STATION (20 Symonds St, Queenscliff in VICTORIA) and the pre-booked train time departs from QUEENSCLIFF STATION for the journey to LAKERS SIDING and then returns to QUEENSCLIFF STATION.
There are no toilet facilities on our heritage carriages – toilets are available in the activity hall and on the platform. There is also a portaloo located at the far west end of the activity hall opposite Queenscliff Station and an emergency portaloo at located at the east end of the platform at Lakers Siding.
Families arriving at the event less than 10 minutes prior to the pre-booked train time accept that their tickets will be moved to the next available train. If the event has or becomes sold out and we are unable to provide seats on a later train, a voucher for a trip from Queenscliff to Lakers Siding on our regular Heritage Train Service (not Day Out With Thomas) will be issued on the day – valid for 12 months. All the other event activities can still be enjoyed including unlimited trips with Thomas and the Troublesome Trucks. Please note that only Patrons who actually attend the event to present their tickets and have missed their prebooked train ride, will be issued with a Hertiage Train Service voucher.
Pre-booked tickets/vouchers are required to be presented (either printed or shown on a phone) on the event day at the booking office tent and exchanged for event wristbands.
On days declared a ‘Total Fire Ban’ or considered to be extreme fire risk, Thomas’ Diesel Friends will provide the train ride and Troublesome Truck Rides. But of course Thomas and his other Steamy Friends will also be there and eager to have their photo taken with everyone!
From time to time The Bellarine Railway carry out photography and/or video recording on its premises which may feature visitors. By booking for this event you agree that The Bellarine Railway may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with The Bellarine Railway.
Event tickets will not be transferred or refunded due to: traffic and/or weather conditions (either predicted or on the event day); nonattendance in part or in whole; change of mind; if Patrons miss their pre-booked train time; or the inability to provide a particular character or activity.