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Day Out With Thomas booking information / Terms and Conditions

All activities are held at the Queenscliff Station (20 Symonds St, Queenscliff in VIC) and the 45 minute return train ride goes from Queenscliff to Lakers Siding.

Free parking is available at the station site (on a first come first served basis) and in nearby streets.

There are no toilet facilities on our heritage carriages – toilets are available in the activity hall and on the platform. An emergency portaloo at located on the platform at Lakers Siding.

Families arriving at the event less than 10 minutes prior to the pre-booked train time accept that their tickets will be moved to the next available train.  The event offers plenty of other activities to enjoy while waiting for the new train departure time.

On-line tickets are required to be presented (either printed or shown on a phone) on the event day at the white booking office tent located next to the main station building.

On days declared a ‘Total Fire Ban’ or considered to be extreme fire risk, Thomas’ Diesel Friends will provide the train ride and Troublesome Truck Rides. But of course Thomas and his other Steamy Friends will also be there and eager to have their photo taken with everyone!

Tickets will not be transferred or refunded due to: weather conditions on the event day; nonattendance in part or in whole; change of mind or the inability to provide a particular character or activity. Please also note that show bag contents may vary.